These Terms and Conditions ("Terms") govern the online sale and delivery of flowers and related goods and services provided by South Tottenham Florist ("we," "us," or "our") to customers ("you" or "your") in South Tottenham and surrounding areas. By placing an order via our website, you agree to be bound by these Terms. Please read them carefully before making a purchase.
These Terms apply to all online transactions made by individuals for the purchase and delivery of flowers and floral arrangements within South Tottenham and neighbouring areas. Business transactions may be subject to additional or alternate terms, available upon request. Our service is intended for personal use; resale or commercial use without our express consent is prohibited.
2.1 Placing an Order: Orders for our flower delivery service in South Tottenham and the surrounding locality are made through our online platform. To place an order, select your desired products, add them to the basket, and proceed to checkout. Accurate contact information, recipient details, and delivery address must be provided. Please ensure all delivery instructions are clear to facilitate prompt service.
2.2 Order Confirmation: Once your order is submitted and payment successfully authorised, you will receive an automated order confirmation via our website interface. This confirmation details your chosen items, delivery address, a reference number, and an estimated delivery timeframe. This correspondence does not constitute acceptance of your order, but acknowledges receipt of your request.
2.3 Acceptance of Orders: Acceptance occurs when we dispatch your chosen flower arrangements or notify you of dispatch. We reserve the right to decline an order for reasons including, but not limited to, unavailability of stock, payment issues, inconsistency of delivery information, or breach of these Terms.
3.1 Description: We strive to ensure that all product images, descriptions, and availability presented online are accurate. Due to seasonal variations and natural differences in flowers, actual products may differ slightly in colour, size, or composition from images shown. Substitutions, if necessary, will be of equal or greater value, and we will make reasonable efforts to maintain the overall aesthetic and character of the original arrangement.
3.2 Allergies & Care: If you or the intended recipient have any allergies (such as pollen, specific flower types), notify us upon ordering. Care instructions are included with each delivery. We will not accept liability for reactions or improper handling beyond instructions given.
4.1 Prices: All prices are listed in pounds Sterling (GBP) and are inclusive of VAT, unless otherwise stated. Delivery charges are displayed clearly when finalising your order and depend on the area within South Tottenham and its surroundings.
4.2 Payment Methods: We accept payment by major credit and debit cards, and other approved payment providers as indicated at the checkout. Payment is required in full at the time of ordering. Orders are processed only after successful payment clearance.
4.3 Price Changes: We reserve the right to change prices at any time. However, once your order is confirmed, the price you agreed upon will remain valid for that transaction.
5.1 Delivery Areas: Our online flower delivery service covers South Tottenham and adjoining regions. Areas outside our delivery zone may be subject to additional charges or could be unavailable for delivery. Full address details must be provided, and we may contact you for clarification if information is incomplete.
5.2 Delivery Times: We aim to deliver on the date specified in your order, within our business delivery hours. While we strive for punctuality, delivery times cannot be guaranteed due to circumstances beyond our control, such as traffic, weather events, or third-party disruptions.
5.3 Failed Deliveries: If the recipient is not available at the delivery address, we will follow your delivery instructions (e.g., leaving with a neighbour, safe place, or re-delivery attempt). If instructions are absent or unsuccessful, we will attempt contact using the details provided. Any additional delivery attempts may incur extra charges. Unclaimed goods may be returned to us or disposed of without entitlement to refund.
6.1 Order Cancellation: You may cancel your order up to 24 hours before the intended delivery date to receive a full refund. For cancellations within 24 hours of the delivery window, we reserve the right to deduct reasonable charges for administrative, processing, or preparation costs incurred. Custom or made-to-order arrangements may not be subject to cancellation once preparation has commenced.
6.2 How to Cancel or Amend: To request cancellation or amendment, please contact us promptly through the contact options available on the website. Amendments (such as address changes, recipient details, or product changes) can be made up to 24 hours before the delivery slot, subject to confirmation by our team. Amendments are dependent on flower availability and cannot always be guaranteed.
6.3 Refund Policy: Where a refund is due, it will be processed through your original method of payment. Please allow up to seven business days for the funds to appear, depending on your bank or card issuer.
7.1 Perishable Goods: Flowers and plants are perishable products and are typically not eligible for standard returns. If you are dissatisfied with the quality, freshness, or presentation of your order, please notify us within 24 hours of receipt accompanied by photographic evidence. We will investigate each complaint individually and may offer replacement, partial refund, or other resolutions at our discretion.
7.2 Non-Perishable Items: Decorative vases, gifts, or other non-perishable items may be returned for refund or exchange if unused and in their original packaging within 14 days of delivery. The cost of return postage is your responsibility unless the item is faulty.
7.3 Statutory Rights: These Terms do not affect your legal rights under UK consumer law relating to faulty or misdescribed goods.
You are responsible for providing complete, accurate delivery and contact information and ensuring someone is available to receive the delivery. We cannot accept responsibility for delayed, failed, or misdelivered goods resulting from incorrect or insufficient instructions, addresses, or contact details supplied by you.
You agree not to use our flowers or products for unlawful, offensive, or abusive purposes, and to respect all local laws and regulations relating to import, use, or gifting of plant materials in your area.
We shall not be liable for any failure to perform, or delay in performance, if such failure or delay results from events, circumstances, or causes beyond our reasonable control. These may include, but are not limited to, natural disasters, fire, flood, strikes, pandemics, government intervention, traffic disruptions, or supplier delays. We will always seek to inform you and minimise disruption if such events occur.
10.1 Limitation of Liability: Our total liability for losses resulting from any breach of these Terms is strictly limited to the purchase price you paid for the order in question. We do not exclude or limit our liability for death or personal injury caused by our negligence, fraudulent misrepresentation, or any liability which cannot legally be excluded or limited by UK law.
10.2 Exclusion of Liability: To the fullest extent permitted by law, we are not liable for indirect or consequential losses (including loss of enjoyment, emotional distress, missed events, or loss of data) arising from the use of our services or from late, missed, or unsatisfactory flower deliveries, except as provided above.
All website content, arrangement designs, photographs, product names, and branding remain the property of South Tottenham Florist or our licensors. You may not use, copy, reproduce, or distribute our intellectual property without express written permission.
Your privacy is important to us. Personal information you provide during the order process is handled in accordance with our Privacy Policy and applicable UK data protection laws. We use your details only for order processing, fulfilment, and where appropriate, customer service correspondence. We do not sell or distribute personal data to third parties except as required for legal or order fulfilment purposes.
We reserve the right to revise these Terms from time to time. Updated Terms will take effect from the time of publication on our website. It is your responsibility to check for the latest version before each purchase. Your continued use of our services constitutes acceptance of any changes.
These Terms and any disputes or claims arising out of or in connection with them (including non-contractual disputes or claims) are governed by and construed in accordance with the laws of England and Wales. By placing an order, you agree to submit to the exclusive jurisdiction of the courts of England and Wales.
15.1 Severability: If any provision of these Terms is found invalid or unenforceable by a court, the remaining provisions will remain in effect and enforceable.
15.2 Waiver: Our failure to enforce any provision within these Terms will not be considered a waiver of our right to enforce such provision.
15.3 Entire Agreement: These Terms, together with your order details and our Privacy Policy, constitute the entire agreement between you and South Tottenham Florist regarding your online order and delivery.
15.4 Assignment: We may transfer our rights and obligations under these Terms to another organisation, but this will not affect your rights or our obligations. You may not transfer your rights or obligations without our written consent.
Note: These terms and conditions apply to all customers ordering from South Tottenham Florist for flower delivery in South Tottenham and the surrounding areas. For any further queries regarding these Terms, please contact us via our website.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in South Tottenham, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near South Tottenham.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
