Returns, Refunds & Complaints Policy
Our Fresh Flowers Guarantee in South Tottenham
At South Tottenham Florist, we pride ourselves on delivering the freshest flowers to every doorstep and workspace in our community. As a trusted local florist, we serve households and businesses across South Tottenham with quality blooms and attentive service. Our commitment to excellence includes a comprehensive returns, refunds, and complaints policy—so you can enjoy your order with complete confidence.
Damaged-on-Arrival Policy
Your satisfaction is our top priority. While we package every arrangement with care, occasional transit mishaps can occur. If your flowers or plants arrive damaged, wilted, or in poor condition, please contact us without delay. To help us resolve issues swiftly, we ask that you:
- Inspect your flowers upon arrival.
- Retain the original packaging, if possible.
- Take clear photographs of the damage or concern within 24 hours of receipt.
We handle all reported issues with sensitivity and will arrange a solution that meets your needs as quickly as possible.
Freshness Window
Our freshness guarantee means your South Tottenham Florist blooms should remain vibrant and lively for a minimum of five days from the time of delivery, provided that you follow our care instructions. If your flowers fail to meet this standard, please let us know. We value your feedback and want you to enjoy every stem and petal. Environmental factors and bouquet types may affect longevity, but we are always happy to offer advice about optimal care.
Refund and Replacement Options
If your order is damaged on arrival or does not meet our freshness promise, South Tottenham Florist offers two straightforward options:
- Replacement: We will arrange for a replacement bouquet or plant, delivered at no extra charge, within our local delivery area.
- Refund: If a replacement is not suitable, we can issue a full or partial refund depending on the nature of the concern.
We strive to resolve claims promptly—typically within 2-3 working days after we have received the supporting details and photos. Each request is reviewed individually, ensuring a fair outcome for every customer.
Complaints Process
Your experience as a valued customer matters to us. If you’re unhappy with your order or our service for any reason, please contact us as soon as possible with your order details and a clear description of your concern. Our team reviews every complaint with care, treating all feedback with respect and urgency. You can expect a response within one working day. We will keep you informed about the progress of your complaint and aim to resolve all issues to your satisfaction, maintaining our reputation as a dependable South Tottenham florist.
Our Commitment to the South Tottenham Community
South Tottenham Florist stands behind every bouquet with pride, as your neighbourhood flower specialist. We believe our returns, refunds, and complaints policy reflects our dedication to serving local households and businesses with honesty and respect. Thank you for choosing us to brighten your special moments. If you have any questions about our policy or your order, please reach out—we’re always here to help our South Tottenham neighbours enjoy the freshest flowers, every time.
